How Lyft cut cancellations and became profitable

Reaching profitability is huge in world of Unicorn companies that never turning a profit.

Appreciate your insights about Falcon mode to defy against enshittification. Very insightful read! I quote "use that flow of information not to provide low-altitude answers, but to prompt high-altitude questions." This is excellent advice for any leader

Thanks for sharing, David! Congrats on your success!

Hi David and Lyft want to give some quick feedback about an ongoing issue I’ve had since November 2024! Unfortunately a driver doesn’t feel obligated to return my AirPods to me and I see he continues to use them on the Apple find my app. Do you believe this is good customer service? Just let me know 😊

Great insight!

Congrats on profitability. Great video and read David Onward and upwards Darren Sassienie 💎 The Billionaire Coach

Congratulations!! Love the educational approach ❤️ We're learning economics in realtime.

Congratulations David, on these impressive results, and thank you for sharing such a clear and accessible story. Very inspiring. What stood out to me in particular is the simplicity and sharpness with which complex developments are communicated, something many organizations inadvertently lose through jargon and overcomplication. That’s what i notice as an outsider. Your approach demonstrates that true transformation starts with radical customer focus, clear communication, and the courage to stay deeply connected to the real customer experience. In my experience as a coach, these principles are not only applicable to Lyft but to any organization that aspires to achieve sustainable growth by serving better. Truly inspiring to see how clarity and decisive action come together to deliver such outstanding results. Once again, congratulations, and thank you for sharing your thinking with the rest of us! 🙏🏼